Ruby Powers
Ruby Powers Powers Strategy Group
The Client-Centric Practice Service That Sets You Apart
Recording Available Soon
The Client-Centric Practice: Service That Sets You Apart

Deliver a client experience that stands out. Discover simple, high-impact strategies to anticipate needs, communicate with clarity, and transform every interaction into lasting loyalty.

What We’ll Cover…

  • Why communication is the core of CX
  • Client journey: from intake to closure
  • Tools & team alignment for seamless service
  • Feedback, improvement, and lasting loyalty

Topics covered include:
Law Firm Management Law Practice
Agenda:
  • Introduction & Why Client Communication Matters
    • Why service — not just results — drives client loyalty and referrals.

  • What Clients Really Want
    • Breaking down expectations: speed, clarity, empathy, and trust.

  • Mapping the Client Journey
    • Practical ways to simplify intake, consultations, and follow-ups.

  • Building a Client-Centered Culture
    • Aligning your team to consistently deliver empathy and clarity.

  • Smart Tools for Service
    • Using portals, e-signatures, reminders, and proactive updates to reduce stress and increase trust.

  • Feedback & Continuous Improvement
    • Leveraging surveys and client feedback to refine systems and improve service.

  • Key Takeaways & Action Steps
    • Concrete tips to implement immediately for stronger client relationships.

  • Final Reflection & Q&A
    • Interactive reflection question + audience Q&A.
Duration of this webinar: 60 minutes
Originally broadcast: November 7, 2025 10:00 AM PT
Recording Available Soon
Speaker
Ruby Powers
Ruby Powers Founder and CEO
Powers Strategy Group

Ruby L. Powers, a Board Certified Immigration Attorney and founder of Powers Law Group, P.C., has over 17 years of expertise in law practice management and legal innovation. Author of Power Up Your Practice and host of the Power Up Your Practice podcast, she is also a professor and national and international speaker. A pioneer in remote law practice and an early adopter of AI-driven legal tools, Ruby helps firms modernize and grow through her consulting company, Powers Strategy Group. She also serves as Co-Vice Chair of ABA TECHSHOW and contributes regularly as a columnist for ABA Law Practice Magazine, Above the Law, and the Texas Bar Journal. Read More ›

Watch Related Videos
Jan 29, 10am PT CLE
Cari Sheehan
Cari Sheehan Assistant General Counsel
Taft Stettinius & Hollister LLP
Attorney Soft Skills
Register Now
Ruby Powers
Ruby Powers Powers Strategy Group
Beyond Targeting Designing a Legal Brand That Speaks to Your Clients
Watch Now